# WhatsApp Integration

We have implemented an AI-automated conversational agent,**' Celia',** with WhatsApp to provide instant access to HR-related information. [WhatsApp ](https://docs.runtimehrms.com/getting-started/addons/whatsapp-addon)[addon](https://docs.runtimehrms.com/getting-started/addons/whatsapp-addon) is optional, you can visit our [website](https://runtimehrms.com/addons) for pricing details.

To get started with the functionality, let's go to Runtime Workman Mobile Application, and swipe to access the **Left Navigation Bar** as shown below:

<div align="left"><figure><img src="https://4109542518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr1ZpbXBjFLtyv9GwUyPB%2Fuploads%2FXwCTtJzMcVPlQ5RpQ8bA%2FLeft%20Nav1.jpg?alt=media&#x26;token=56cd6706-65e7-4e20-bffb-e222b80cc13f" alt="" width="375"><figcaption><p>Left Navigation Bar</p></figcaption></figure></div>

From Left Navigation Bar click '**My Info'** option as displayed below:

<div align="left"><figure><img src="https://4109542518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr1ZpbXBjFLtyv9GwUyPB%2Fuploads%2FgEJg3H5iYaFpk0tEAcKa%2FMy%20Info1.jpg?alt=media&#x26;token=898974e7-1ef5-499d-810d-c76c089e607d" alt=""><figcaption><p>My Info </p></figcaption></figure></div>

From this screen, click **'My Profile'** option and you will be navigated to the Profile screen as shown below:

<div align="left"><figure><img src="https://4109542518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr1ZpbXBjFLtyv9GwUyPB%2Fuploads%2F6CA7K0zCBUnutdZlC1V7%2FProfile.jpg?alt=media&#x26;token=b120051c-9376-4b5b-8798-65e1ea9d94c9" alt="" width="375"><figcaption><p>Profile </p></figcaption></figure></div>

In the middle section, where it says Verify Your Mobile, click the '**Start Verification' button'**.You will see the Mobile Verification screen to verify your mobile number, click '**Send OTP'** button here.

<div align="left"><figure><img src="https://4109542518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr1ZpbXBjFLtyv9GwUyPB%2Fuploads%2F9wuGNpLLKY9Mn4Dmbjea%2FMobile%20verify.jpg?alt=media&#x26;token=aeac229f-ee08-4713-aa8c-4e7dd353166a" alt="" width="375"><figcaption><p>Mobile Verification</p></figcaption></figure></div>

Soon, you will receive a message on your phone with **OTP** to verify your mobile number.

<div align="left"><figure><img src="https://4109542518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr1ZpbXBjFLtyv9GwUyPB%2Fuploads%2F3mbGf87YKXq4U2J2Vode%2FOTP%20image.jpg?alt=media&#x26;token=fbcc0e91-c4e0-4fa3-9565-9fac61003677" alt="" width="375"><figcaption><p>Mobile Verification</p></figcaption></figure></div>

Enter OTP in the textbox as shown above in the image, and you will see the Status is changed to **Verified.**

<div align="left"><figure><img src="https://4109542518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr1ZpbXBjFLtyv9GwUyPB%2Fuploads%2FMNjZHDmr78CBB7DumAEc%2FMobile%20verified.jpg?alt=media&#x26;token=aaee8b21-a47a-41af-82d9-ccad7c2d6cc9" alt="" width="375"><figcaption><p>Mobile (Verified)</p></figcaption></figure></div>

Simultaneously, you will receive a message on your phone stating that your number is verified. You can now connect on WhatsApp using the link mentioned in the message.

<div align="left"><figure><img src="https://4109542518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr1ZpbXBjFLtyv9GwUyPB%2Fuploads%2FzM5Wu38Y45GPJDWHrr2W%2Fmessage.jpg?alt=media&#x26;token=a93bc9c4-d471-4b1e-a808-ad6a08681c58" alt="" width="375"><figcaption><p>Phone message</p></figcaption></figure></div>

Click the link and you will be navigated to WhatsApp, where you will see some text, send that text as displayed on your screen.

<div align="left"><figure><img src="https://4109542518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr1ZpbXBjFLtyv9GwUyPB%2Fuploads%2FDPH1SomNW39cfWOAUjs5%2Fwelcome.jpg?alt=media&#x26;token=bc87901b-b86b-44b3-b6f8-38fa960dbf38" alt="" width="375"><figcaption><p>Welcome message </p></figcaption></figure></div>

After sending the text, you will see the **'Welcome message'** on the screen. Now you can ask your queries from virtual assistant **Celia.**

Some of the examples of commonly asked questions are as follows:

* You can mark your attendance by typing **Punch in** or **Mark my attendance for today.** You will receive the confirmation message that attendance is marked.

<div align="left"><figure><img src="https://4109542518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr1ZpbXBjFLtyv9GwUyPB%2Fuploads%2FHtfS1KeT6UsK4SsSR2jF%2Fpunch.jpg?alt=media&#x26;token=e09ac3d1-cf04-4a12-88c8-1a712394d0aa" alt="" width="375"><figcaption><p>Punch in</p></figcaption></figure></div>

* You can view your past attendance data. (e.g What's my attendance on March 5th)

<div align="left"><figure><img src="https://4109542518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr1ZpbXBjFLtyv9GwUyPB%2Fuploads%2FarnuR4JKciQPWY7EWDga%2FPast%20Attendance.jpg?alt=media&#x26;token=7a22b069-11b2-46f1-bd8d-8c59a92d1668" alt="" width="375"><figcaption><p>Past Attendance</p></figcaption></figure></div>

You can view and download your Payslip.(e.g Send my payslip for February 2024)

<div align="left"><figure><img src="https://4109542518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr1ZpbXBjFLtyv9GwUyPB%2Fuploads%2F91G9rlyPQKX4RCQoD2nw%2Fdownload.jpg?alt=media&#x26;token=be344607-96b8-4596-9d1f-beda648c2ff4" alt="" width="375"><figcaption><p>Payslip</p></figcaption></figure></div>

Here are some **additional questions** to ask Celia.

* You can apply for a full day leave (e.g. Apply leave for March 28, 2024)
* To ask anything about your profile send a query ( e.g. What is my employee code)
* You can check your leaves (e.g.How many casual leaves i took in January)
* If you get stuck ask for help (e.g. Send help)
* To disconnect just send disconnect.

Soon, you will receive a message on your phone with **OTP** to verify your mobile number.