Billing & Payments

Learn how to update billing details, generate and pay invoices.

To start with the buying or renewing process, login on Runtime Account portal at https://account.runtime.one. If there are multiple subscriptions in your account, locate the one your want to manage and follow the instructions below.

Subscription management, addons, and plans are explained here.

Update Billing Details

Click on Billing Details to view or update your billing address, GSTIN and billing contact details.

View or Update Billing Details for a Subscription

Mobile and E-Mail Address

The mobile and e-mail address mentioned on this page are used for all billing related communications. These details can be different from your user login account. Make sure you enter correct mobile number and e-mail address on this page to get the billing related alerts and notifications.

GSTIN

If you are a GST registered business, enter your 15-digit GST registration number in the GSTIN field. The GST number is required to pass the GST input credit for all types of payments.

Pay Invoices

You can see your pending or paid invoices in Invoices tab.

Click on View button to view details about your invoice and payment options.

Invoice Page

All invoices generated from account portal can be paid using two methods:

  1. Online payment using payment gateway

  2. Direct funds transfer using NEFT/IMPS

Payment Option on Invoice

Online Payments using Payment Gateway

To make an online payment, open the invoice and click on one of the available payment options like Razor Pay or Cash free.

OPTION 1 :

Payment Options

OPTION 2 :

Payment Options

Offline Payments using NEFT or IMPS

Our bank account details are displayed on each invoice. To make a NEFT or IMPS transfer, you need to add us a beneficiary in your internet banking portal.

Before initiating a direct transfer to our bank account, make sure you have generated the invoice as per above process. After making the payment into our bank account, please inform us at connect[at]runtimehrms[dot]com and include following information in your e-mail:

  • Account Name

  • Invoice Number

  • Amount Paid

  • Date of Payment

  • NEFT/IMPS Transaction Reference Number

Payments made using direct bank transfer require at least 24 working hours and maximum 48 working hours to reflect on your account.

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