Billing & Payments
Learn how to update billing details, generate and pay invoices.
To start with the buying or renewing process, login on Runtime Account portal at https://account.runtime.one. If there are multiple subscriptions in your account, locate the one your want to manage and follow the instructions below.
Subscription management, addons, and plans are explained here.
Update Billing Details
Click on Billing Details to view or update your billing address, GSTIN and billing contact details.
Mobile and E-Mail Address
The mobile and e-mail address mentioned on this page are used for all billing related communications. These details can be different from your user login account. Make sure you enter correct mobile number and e-mail address on this page to get the billing related alerts and notifications.
GSTIN
If you are a GST registered business, enter your 15-digit GST registration number in the GSTIN field. The GST number is required to pass the GST input credit for all types of payments.
If GSTIN is not updated in billing details and an invoice is generated and paid (renewal, addon or other service), you will NOT get GST credit for that payment.
If you are a GST registered business but made a payment without updating GSTIN in the billing details, write to us at connect[at]runtime[dot]one. Include details of payment like Invoice number, date of payment and your GSTIN. Our team will try to amend the invoice to include your payment in our monthly GSTR-1 filings. These requests can only be processed if sent before end of the month in which the payment is made. These requests are processed on best effort basis and we do not offer any guarantee that the same will be processed.
Pay Invoices
All invoices generated from account portal can be paid using two methods:
Online payment using payment gateway
Direct funds transfer using NEFT/IMPS
Online Payments using Payment Gateway
To make an online payment, open the invoice and click on one of the available payment options like RazorPay or OpenMoney.
Offline Payments using NEFT or IMPS
Our bank account details are displayed on each invoice. To make a NEFT or IMPS transfer, you need to add us a beneficiary in your internet banking portal.
Before initiating a direct transfer to our bank account, make sure you have generated the invoice as per above process. After making the payment into our bank account, please inform us at connect[at]runtime[dot]one and include following information in your e-mail:
Account Name
Invoice Number
Amount Paid
Date of Payment
NEFT/IMPS Transaction Reference Number
Payments made using direct bank transfer require at least 24 working hours and maximum 48 working hours to reflect on your account.
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