Runtime HRMS Docs
  • Introduction
  • Getting Started
    • Welcome
    • FAQs
    • Manage Subscription
      • Billing & Payments
      • Multiple Businesses
      • Users & Access
    • Addons
      • Travel Tracking
      • WhatsApp Addon
      • Custom Domain
      • Remote Punch Address
      • Project Management
      • Performance Management
      • Credits
      • Recruitment Plus
    • Setting Up
      • Business Information
      • Designations
      • Departments
      • Locations
  • Employee Management
    • Overview
    • Add New Employee
    • Import Employees
    • Employee Onboarding
    • Employee Information
    • Employee Work Profile
    • Employee Salary
    • Asset Management
    • Employee Separation
    • Exit Reasons
    • Information Verification
    • Workman Access
    • ESS Portal Access
  • Attendance & Leaves
    • Overview
    • Attendance Types
      • Remote Punch
      • Missed Punch
      • Gatekeeper Scan
      • QR Punch
      • Travel Punch
      • Excel Import
      • Manual Entry
    • Live Travel Tracking
    • Attendance Settings
    • Shift Policies
    • Shift Rules
    • Strike Rules
    • Week Off Policies
    • Monthly Attendance
    • Manual Attendance
    • Holidays
    • Weekly Offs
    • Comp Off
    • Leave Management
      • Leave Types
      • Leave Grant and Lapse
      • Leave Correction
      • Leave Encashment
      • Leave Request Approval
    • Overtime Rules
  • HR Management
    • Overview
    • HR Letters
    • HR Policies
    • Digital Notice Board
    • Automated Greetings
    • Workflows
  • Payroll & Compliances
    • Overview
    • Periods
    • Salary Components
    • Salary Deductions
    • Salary Structures
    • Claims & Reimbursements
    • Travel Reimbursement
    • Processing Payroll
    • Statutory Compliances
      • Provident Fund (PF)
      • Employees State Insurance (ESI)
      • Professional Tax
      • Income Tax
      • Income Tax Declarations
  • Reports
    • Overview
    • Salary Reports
      • Salary Summary
      • Salary Register
      • Salary Slips
      • Time Salary
      • Variable Salary
      • Cost To Company
      • Bank Transfer Letter
      • Salary Deductions
    • Employee Reports
      • Employee Register
      • Employee Joining
      • Employee Exit
      • Increment Ageing
      • Promotion Ageing
      • COVID-19 Vaccination
      • Employee Events
    • Attendance Reports
      • Leave Register
      • Attendance Register
      • Time Register
      • Travel Register
      • Time Strikes
      • Remote Punches
    • Statutory Reports
      • ESI Reports
      • PF Reports
      • Income Tax Reports
        • Income Tax Deduction
        • Income Tax Computation
        • Income Tax FORM-16
        • TDS Return (24Q)
  • Integrations
    • Overview
    • E-Mail Integration
    • Biometric Integration
    • WhatsApp Integration
    • CRM Integration
    • Payouts
      • Terms of Use
Powered by GitBook
On this page
  • Identify Sub-Domains
  • Configure DNS Records

Was this helpful?

  1. Getting Started
  2. Addons

Custom Domain

Runtime HRMS Custom Domain Addon allows you to access Runtime HRMS on your company’s domain for e.g. acme.com.

PreviousWhatsApp AddonNextRemote Punch Address

Last updated 2 months ago

Was this helpful?

Runtime HRMS Custom Domain Addon allows you to access Runtime HRMS on your company’s domain for e.g. acme.com. This guide contains step-by-step instructions to setup and activate Custom Domain Addon with Runtime HRMS.

Custom Domain is a paid add-on. Please check our for charges. Once activated, your monthly billing amount will increase by the price of this add-on.

Identify Sub-Domains

To setup Runtime HRMS on custom domain, you need to identify a Sub Domains. In the following examples, we are assuming your company’s main domain to be acme.com.

  1. HR Portal: hrms.acme.com

  2. ESS Portal: ess.acme.com

We no longer support custom domains for ess portal.

Configure DNS Records

Custom Domain configuration has changed. See below for updated configuration settings.

Once you have identified the sub-domain, you need to add a CNAME Record in your domain registrar’s panel so that your sub-domains start resolving on our servers. This is a two-step process as described below:

Step 1: Find your data-center address

Visit and login to access your account. Click on ‘List of Businesses’ on the left panel and notice the Data Center where your Runtime HRMS instance is hosted. See an example below:

Step 2: Update CNAME records for sub-domain

Add following CNAME records for HR Portal

Record Type
Host
Value
TTL

CNAME

hrms

Runtime HRMS Data Center (without https://)

Default or Minimum

Enter the Data Center without https:// For e.g. a valid value can be: hrm-in1.runtime.one

Step 1: Get IP Address of your hosting server

Write to us at connect@runtimehrms.com to get the IP address of your host server. This IP address is not published publicly due to security reasons. We'll provide you the IP address once you have subscribed to the Custom Domain addon.

Step 2: Add an 'A' record in your domain's DNS zone

Open your domain's DNS zone setting and add an A record for your subdomain as follows:

Record Type
Host
Value
TTL

A

hrms.acme.com

IP Address

Default or Minimum

Step 3: Raise a Support Ticket

Subject: Custom Domain Activation

Body: HR portal sub-domain: (your sub-domain)

Our team will make the necessary configuration changes in Runtime HRMS servers to complete the integration.

Once the integration is complete, we'll respond on your support ticket. You can confirm the same and close the ticket.

Once you have finished the above steps, login at and go to Support > New Ticket. Select your business from dropdown and select Custom Domain Addon Activation in the category. Provide following information in Description box:

pricing page
https://account.runtime.one
https://account.runtime.one